Wednesday, February 01, 2012
Orthodoxy in the Workplace
The student was not treated well by our staff person.
The parent was outraged. The mother left a voicemail for me after hours. I could tell she was REALLY trying to be calm. "I will call you in the morning," she said. The father was the "contact parent" on the roster.
I talked to the Admin. person responsible for the offending party. They said they would deal with it.
I decided to make a pre-emptive apology. I called the Mom and then the Dad... I apologized every way I knew how for the "School's behavior". Damage control accomplished, relationship restored.
In cubicles sound carries over the 5 foot walls.
When I was done, the people around me gathered and said, "We've NEVER heard anyone grovel and apologize so eloquently and sincerely... that was AMAZING!"
I told them, "Obviously you have not offended as many priests, bishops and monks as I have."
Orthodoxy works in the real world.